Refund policy

 

Returns & Exchanges

Change of Mind or Incorrect Size

We do not offer refunds for change of mind or incorrect sizing.

If you would like to return an item, we are happy to offer either:

• an exchange (subject to stock availability), or
• a Store Credit.

To be eligible, your item must:

• be returned within 7 days of receiving your order;
• be unused and in its original condition;
• have all original tags attached.

Before returning your item, please email us at molonysdp@gmail.com for return instructions. Please do not send items back without contacting us first.

Please note that customers are responsible for all return shipping costs, as well as the shipping cost of sending the exchanged item back to you.

Faulty or Damaged Items

If you believe your item is faulty or was damaged when received, please email molonysdp@gmail.com before returning it.

Include:

• a description of the issue; and
• clear photos showing the fault or damage.

Once we have reviewed your claim, we will advise you of the next steps. If the item is confirmed to be faulty, we will arrange an appropriate solution in accordance with Australian Consumer Law.

Processing Your Return

Once your return has been received and inspected, we will contact you by email to confirm that it has arrived.

If your return is approved, we will arrange your exchange or issue your Store Credit.